Privacy Policy



Why this privacy statement?

We process your personal data for our services. We attach great importance to your privacy and we will treat this personal information confidentially and with due care. Personal data is processed in accordance with the legal provisions as prescribed by the General Data Protection Regulation (also known as GDPR). We would like to inform you further in this privacy statement.

Applicability of privacy statement

This privacy statement provides information on the processing of personal data by Medussa nv, in particular on the use of personal data of its customers and visitors to the website and its derivatives.

This privacy statement does not apply to third-party websites, such as websites or apps to which Medussa nv refers on its website and in its mailings. Medussa nv advises to consult the privacy policy of these third parties on the relevant websites.

You are free to visit our website and collect the necessary information about our services without providing us with any personal data.

By providing personal data, the data subject gives the explicit permission to process that data for the aforementioned purposes. The data subject has the right to withdraw the consent given, insofar as the processing is based solely on the data subject's consent.

Identity Medussa NV

Medussa NV is responsible within the meaning of the Personal Data Protection Act and - from 25 May 2018 - the General Data Protection Regulation. This privacy statement provides information about the collection and processing of personal data by or on behalf of Medussa NV.

Medussa NV is known under Belgian VAT number BE 0435644420. Medussa NV is located in 2220 Heist-op-den-berg on the Liersesteenweg 199 in Belgium, and can be reached via the e-mail address

How do we collect personal data?

Medussa NV can receive information from you in the following ways:

• Direct from you: for example by entering into an agreement with us, if you contact us by e-mail, telephone or in writing, register for activities or subscribe to our newsletter.

• Via our own website: for the exercise, improvement and registration of our services, among other things, we collect various data via our website, including through the use of cookies.

• Via third parties: we can use the services of third parties. These third parties then act on behalf of Medussa NV. This privacy statement also applies to the data collected through these third parties when they act as a processor for Medussa NV. We are not responsible for the collection of data that is not commissioned by Medussa NV. We refer you in this regard to the privacy policy of these third parties.

What personal information do we collect?

Medussa NV can process personal data about you, because you use the services of Medussa NV, and / or because you provide this to Medussa NV when you fill in a contact form on the website. Medussa NV can process the following personal data:

• Contact details, including name, address, telephone number, e-mail address, photos, social media account (s) and data provided by you.

• We do not store payment details if you make an online payment through a third party such as iDeal or Paypal. If you provide this information to us in another way, for example in writing or by e-mail, we may store it.

• Website data - such as IP address, traffic and location data and information about the use of our website and digital newsletters.

• Data that you submit when you apply to us, such as your resume, motivation and related information.

For what purposes do we collect your personal data?

Medussa NV uses acquired personal data in the first instance to implement the agreement that we conclude with the customer in the context of offering products and services via our website, our social media and physical store and for internal administration. More specifically, we ask you to share your personal data with us for the following purposes:

• For entering into, maintaining and improving the contractual relationship with its (potential) customers, or for improving services and products.

• For applying and implementing legal obligations.

• For making analyzes regarding purchasing and visiting behavior in the website, webshop and our physical store (s) and comparing these with other (similar) stores with which we have an active or passive collaboration.

• To provide you with personal promotions, offers, tips and information by e-mail and / or post.

• Providing purchase-related information such as manuals, usage tips, information, warranty statements, proof of purchase and related products.

Medussa NV can send newsletters by e-mail. If you no longer wish to receive a newsletter, you can use the unsubscribe link at the bottom of the newsletter.

Personal data is not used for purposes other than those described above.

With whom do we share your personal data?

Medussa NV can share your personal data with companies affiliated with Medussa NV, its clients, subcontractors (such as processors) that provide services or perform assignments on our behalf, suppliers, government agencies and other business relationships.

Medussa NV may be required to provide you with information due to a legal obligation resting on Medussa NV and / or in response to requests from authorities.

Medussa NV has taken the necessary organizational and contractual measures to ensure that the personal data is processed and protected in accordance with European legislation.

What are cookies and why do we use cookies?

Cookies are small data or text files that are placed on your computer or mobile device and stored when you visit a website. Cookies help us to optimize your visit to our website by performing a number of useful tasks, such as improving the security of a website and the general user experience. This way, the website can remember the pages you have visited and your preferences (such as user name, language, font size and other preferences) so that you do not have to enter them again each time you visit the website. Other cookies must allow an analysis of information such as the number of visits to a website. Other cookies are used for marketing purposes.

To make optimal use of our website, it is therefore advisable to activate and / or accept cookies on your computer or mobile device. Without cookies enabled, we will not be able to guarantee a trouble-free visit to our website, since there is a chance that your visit will be interrupted or delayed and that you will not be able to access or use certain parts of a website. If you nevertheless wish to delete or block cookies, you can adjust your browser settings.

Although most internet browsers are set by default to accept cookies, you can delete cookies that have already been placed and limit or block the placement of new cookies by adjusting your browser settings. The way in which the browser settings can be adjusted differs per browser. You can find more information about your browser settings on or in the "Help" menu of your internet browser.

If you delete or block cookies, this means that you must subsequently reset your preferences at every visit and that some parts of the website do not work (properly).

Which cookies do we place?

Our website uses cookies, which store technical information. For example:

• The IP address of the visitor;

• The date and time of the visit;

• The URL of the referring site (the site from which the visitor comes);

• The pages visited on our website;

• Information about the browser used (type and version, operating system, etc.).

Technical information and cookies are used by us to facilitate your visit to the website and to optimize the performance and user experience of the website. Cookies can be placed both by Medussa NV itself and by other parties with whom Medussa NV cooperates. Below you will find an overview of the types of cookies that are placed via the Medussa NV website:

Functional cookies

Medussa NV places cookies that are necessary for the website to function properly and to provide a requested service. These cookies are used to store certain user and preference settings, to store any login data and to optimize the user-friendliness of the website.

Analytical cookies

Medussa NV uses analytical cookies, such as cookies from Google Analytics, with which information is collected about the use of the website. This determines, among other things, the number of website visitors, the pages visited and the duration of their stay. The data collected is used to improve services and optimally match the content of the website to the wishes and needs of users.

Medussa NV has concluded a processor agreement with Google for the use of Google Analytics. This agreement ensures that the cookies of Google Analytics are set in the most privacy-friendly way. Medussa NV has not given Google permission to use information obtained through Medussa NV for other Google services.

Tracking or advertising cookies

Tracking cookies are cookies that collect data about the (internet) behavior of the user of the website. These tracking cookies are used to allow the user to make optimal use of our website. For example, these cookies are used to record information about the visit so that relevant information can be used for the user's convenience during a subsequent visit, for example by already filling in forms or offering advertisements that match the (search) profile of the user. 

Disable cookies

Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services, on our and other websites, will not function correctly if cookies are disabled in your browser.

Social media

On our website you can share information via social media, via the available social media buttons. The relevant social media can place cookies via these buttons. We have no influence on the use by those parties. They are themselves responsible for the use and provision of data obtained in this way. The privacy policy and general terms and conditions of the relevant social media apply to this use.

How long do we keep your data?

Medussa NV does not store your data for longer than necessary for the implementation of the agreements and in any case no longer than 24 months after the agreement has been terminated, unless this is necessary to comply with a legal obligation to retain.

Terminating an agreement in this case means signing out a newsletter. If you want to have your data completely removed, you can submit a request for this (see below).

What rights do you have?

You must ensure that Medussa NV has the correct personal data. Via the e-mail address you can object in writing to the use of certain data by Medussa NV, or to request access, correction and / or removal of your (personal) data. Upon written request, any corrections communicated by you will be processed. Medussa NV will respond to your request as quickly as possible, but within four weeks.

Complaints about the use of personal data can be directed to Medussa NV or to the legally authorized institution in our country.

How do we protect your personal data?

Medussa NV takes the protection of personal data very seriously and takes appropriate physical, administrative, organizational and technical measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes.

If you still have the impression that your data is not properly protected or there are indications of abuse, or if you want more information about the security of your personal data, contact Medussa NV via


We can change our privacy policy. We will adjust changes to our privacy policy in this privacy statement. We therefore recommend that you regularly review our current privacy statement with regard to changes.

Questions, comments, complaints

If you have any questions, comments or complaints as a result of this privacy statement or about the way in which Medussa NV handles your personal data, you can contact us by email at

We will contact you within 4 weeks.