Frequently asked questions

Does the website contain your entire range?

No, our website only represents a fraction of our complete range!

If you are looking for something and do not find it on our website,

please feel free to contact us…maybe we do have it, but it is simply not listed on our website.

Are all materials listed on your website still for sale?

We try to keep the website as up-to-date as possible.

If something is sold, we try to remove the photo from the website as quickly as possible…

which is why we can state that 99% of items on our website can be actually viewed and purchased.

I would like to visit Medussa, but I am not from the region…

We will be pleased to help you in booking a suitable hotel in the region,

so that you can take the time to visit Medussa on your ease.

There is a good hotel in the center of Heist-op-den-Berg.

Close to restaurants, shops, the train station and also close to Medussa.

www.villamonte.be

We can even arrange airport transport or transport to your hotel.
Please feel free to contact us for further information.

Tel.: 0032 15 24 06 06
Fax: 0032 15 25 08 35

E-mail: info@medussa.be

Do you package and load the materials yourself?

We disassemble the materials and prepare them for transport.

The type of packaging used will be agreed with the customer and will be determined by the means of transport used to carry the materials.

We are normally able to load the materials with our fork-lift truck.

The customer may need to use a lorry mounted with a crane for exceptionally heavy materials…though this is always discussed with the client.

What is your VAT registration number?

Our VAT registration number is BE 0435 644 420

What are your payment details?

Our account information is:

IBAN: BE26 3300 3715 8229

BIC: BBRUBEBB

Account in name and address of:

Medussa nv

Liersesteenweg 199

2220 Heist op den Berg

Belgium

I do not receive a response to my e-mail. What now?

We strive to answer your e-mails within 2 opening days.

We are always closed on Mondays and Tuesdays and do not answer any e-mails.

If you did not receive a response within the 2 opening days, then something went wrong.

Please give us a call on telephone number +32 15 240606.

Or mail us again via info@medussa.be

How can I reach Medussa?

Medussa is located in Heist-op-den-Berg.

Heist-op-den-Berg is located in Belgium (Antwerp province).

By plane;

You can reach Belgium via these 2 airports;

http://www.brusselsairport.be

http://www.charleroi-airport.com

By train;

http://www.belgianrail.be

The station of Heist-op-den-Berg is 2 minutes away (by car) from Medussa.

By car;

Our address is Liersesteenweg 199, 2220 Heist-op-den-Berg, Belgium

Coordinates for GPS: N 51 ° 03,700 'E 004 ° 42.625'

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